Have Vonage Forgotten it is a Telecomms Company...?
Throughout COVID-19 many companies have suffered maintaining effective Customer Service but a recent case has demonstrated that even Major Telecomms Companies are suffering.
Vonage, one of the UK’s leading VOIP [Voice of Internet Protocol] no longer has a Telephone Call Centre, instead pushing clients to use its clunky chat system. Despite sending emails and messages advising clients to ‘Call Us’ on a London Phone Number, clients are met with an recorded announcement stating the service is shuttered.
When even Telecomms Companies can’t maintain a Call Centre things are certainly strange.
At the time of publication, no response had ben received from Vonage – this article will be update once one is received.